GENERAL STORE QUESTIONS

 

How can I contact Ashanti Naturals?

We can be contacted Monday-Thursday 9-6 EST and Friday 9-3 EST

You can contact us by phone by calling toll free 1-888-282-3563

You can fax us at 718-492-5150

You can also reach us by emailing info@ashantinaturals.com



What is the difference between yellow and white Shea Butter?

The difference between yellow and white Shea butter is that the yellow Shea butter has a natural dye derived from the roots of a tree in Africa. The dye gives the Shea Butter its bright fun color while maintaining its 100% natural integrity.

What types of payment terms do you offer?

Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover Card.

We also accept PayPal; you can add your Paypal information to your order.

 
 

How Long will it take to get my order?

Website orders are processed and shipped on the same or next business day after they are received.

 

This is a UPS map and a Fedex map. These ship times are all based on UPS and Fedex shipping.

 

 

USPS Priority mail takes approximately 3- 5 days within the 48 contiguous states and the District of Columbia.

USPS

 

Parcel Post takes approximately 5-10 business days. When you place your order you will be given an option to chose either UPS, FedEX or US Mail shipping.

What are the Terms and Conditions

Terms & Conditions


The use of this website is subject to the following terms of use:
• The content of the pages on this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ashanti Naturals. or purchasing Ashanti Naturals products.

• You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ashanti Naturals. or to purchase Ashanti Naturals. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ashanti Naturals.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of New York State.

How do I return my order


1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise.

2) Returns are permitted within 7 days from the date of purchase (we do not accept returns or exchanges on items that can constitute a health risk). All Shipping, Handling and Insurance charges are not refundable under any circumstances for any reason. We reserve the right to charge a minimum 15% re-stocking fee on all returns.

a) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

b) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.

c) All returns must be authorized by us, contact us for an authorization number and instructions prior to shipping any goods back. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label).

3) All images are for illustration only, and may not represent the product described.

4) We are not responsible for typographical errors.

How do I place an order online?

Ordering online is simple and fast at Ashanti Naturals. As you're browsing through the products, when you see something you like, simply click on the button 'Add To Cart'.

Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing the online site then just click the box that says 'Continue Shopping' in the lower right hand corner of the page. Once you have added all the items you'd like to your shopping cart, click the 'Proceed To Checkout' button. Once you click the 'Proceed To Checkout' button you will be able to login or fill out your shipping/billing information.

If you have an account with Ashanti Naturals, then you can go ahead and login. If you don't have an account yet you can click on the link 'Sign me up now!' to sign up. Having an account with Ashanti Naturals allows you to save your shipping and billing information online so that we can send you up to date catalogs, send your orders to your correct address and so you can use quick re-order view and reorder your previous shopping cart . 

After you have logged in from the login page you will be redirected to a page where you will confirm your order, the shipping address, and your payment options. After you have confirmed the information, your order will be placed with Ashanti Naturals and you will receive an e-mail confirmation.


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