Frequently asked

You can also reach us by emailing info@ashantinaturals.com.

 

WHAT IS THE DIFFERENCE BETWEEN YELLOW AND WHITE SHEA BUTTER?

The difference between yellow and white Shea butter is that the yellow Shea butter has a natural dye derived from the roots of a tree in Africa. The dye gives the Shea Butter its bright fun color while maintaining its 100% natural integrity.

 

WHAT TYPES OF PAYMENT DO YOU OFFER?

 

 

This is a UPS map and a Fedex map. These ship times are all based on UPS and Fedex shipping.

 

 

USPS Priority mail takes approximately 3- 5 days within the 48 contiguous states and the District of Columbia.

USPS Parcel Post takes approximately 5-10 business days. When you place your order you will be given an option to chose either UPS, FedEX or US Mail shipping.

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• The content of the pages on this website is for your general information and use only. It is subject to change without notice.

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• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

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• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

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1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 

2) Returns are permitted within 7 days from the date of purchase (we do not accept returns or exchanges on items that can constitute a health risk). All Shipping, Handling and Insurance charges are not refundable under any circumstances for any reason. We reserve the right to charge a minimum 15% re-stocking fee on all returns.

a) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

b) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.

c) All returns must be authorized by us, contact us for an authorization number and instructions prior to shipping any goods back. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label).

3) All images are for illustration only, and may not represent the product described.

4) We are not responsible for typographical errors.